Residential service plans

Texas, let’s move forward together

 

In the past few days, the people of Texas have shown incredible levels of courage and hope in the face of dire circumstances. Like you, we’re closely watching for updates from the Electric Reliability Council of Texas (ERCOT) and local Transmission and Distribution Service Providers (TDSP) as power is restored to more areas.

As we look to recover from what has shaken Texas over the past few days, we’re committed to providing some helpful information and support. Together, we can navigate the aftermath of the storm.

First things first: We aren’t going anywhere.

When you sign up for electricity with us, you choose how the electricity you buy is generated, but not how it is delivered. Your local TDSP owns and maintains the poles and wires that deliver electricity to your home. They are also the ones who handle meter issues and restore service outages.

While many Texans have had power restored, there are still some without it. If you’re still experiencing an outage, you can report and track current outages by contacting your local TDSP.

When your local TDSP is able to restore power to your home, we’ll be right there with you for the long haul.

You’re protected from wholesale power price spikes.

You may have seen media reports in recent days about the staggering costs of electricity. Rest assured, we will continue to serve and honor our existing prices and contracts. You’re current residential fixed-price or month-to-month plan is not tied to real-time market prices, so you’re protected from price swings that occur with wholesale power.

Our doors are open, and we aren’t at risk of going out of business or having any of our customers rolled onto a Provider of Last Resort (POLR).

 

Your water may be impacted. Check with your city for updates.

Most of Texas is under a boil advisory due to low water pressure. If you have running water, make sure to boil it for three minutes before drinking it or cooking with it. If you don’t have a way to boil water, use bottled water for consumption.

While it looks like the worst of the weather is behind us, many areas are still experiencing freezing temperatures. In order to prevent damage to your pipes while the weather persists, make sure to keep all exposed pipes wrapped, turn off the water supply to your home and open all of your taps to completely drain your pipes. Fill a bathtub or other vessels with water before you turn off your supply, so you have water to boil and to use for the toilet.

If you’re in an area where temperatures are above freezing, you’re asked to stop maintaining a drip or a stream in your faucets and to conserve water as much as possible. Make sure to check your home for leaks or other pipe damage before you turn the water back on. If you find a leak, shut the water off immediately.

If you’re having trouble with your bill, we can help.

This winter storm has placed some unexpected financial hardships on many Texans. If you feel like the extra strain has put you at risk of being unable to pay your electricity bill, contact us as soon as you can to discuss potential payment options.

Try these tips to help the recovery process.

For customers who do have power, we’re asking you to consider your fellow Texans who are still without. By following a few conservation and safety tips, we can all lessen the load on the grid and help more of our neighbors get their power back.

  • Ramp up slowly. As you regain power, gradually plug in and turn on only essentials to lower your impact on the electric grid.
  • Avoid using all large appliances. This includes washing machines and dishwashers.
  • Know where your shut-off valve is. After power has been restored, and your home begins warming up, any cracked pipes could flood your home. Turn water off at the main valve, which is usually located under a lid by your curb.
  • When in doubt, throw it out. Discard perishable food that has been exposed to temperatures 40 degrees or higher for two hours or more.
  • Consult your doctor. Certain medications need to be kept cold. If you lost power, talk to your doctor or pharmacist before taking them.
  • Don’t have power yet? Report your outage to your TDSP. Also, prevent carbon monoxide poisoning by only using generators, charcoal grills, and fossil fuels outdoors in a well-ventilated area.
  • Help is available. For shelters, warming centers or community assistance programs, call 311 (Houston residents) or 211 (elsewhere in Texas).

 

There’s still support for you.

Texas, as we begin to recover from recent extreme temperatures, we want you to know that we’re committed to your wellbeing. We’ll do everything in our power to keep you up-to-date and current as information unfolds. You can contact us with any questions and concerns you may have. And remember, we’re committed to you.