Residential service plans

How to Read Your Bill

 
 
We know that monthly energy bills can often be complex and difficult to understand and leave you with a lot of questions. For XOOM Energy customers, we want to help make understanding how your energy bills work easier and less stressful.
 
XOOM Energy is one of the largest energy retailers in North America, and because of that, we service customers in markets with a few different types of billing methods. Regardless of which state you live in your local utility will continue to deliver your energy to your home, service transmission lines and respond to emergencies.
 
To help you better understand your billing method, we have provided an explanation of each type below. You can find your state’s billing method by reviewing the grid at the bottom of this page.
 

Direct Bill

For XOOM Energy customers who live in a Direct Bill utility, you will receive your bill directly from XOOM Energy. Your local utility will read your meter on a specific date and provide XOOM Energy with all utility charges, which consist of transmission, distribution, taxes, etc. 
 
XOOM Energy will then consolidate the utility charges along with our supply charges into one bill that you will pay directly to XOOM Energy. Monthly bill payments can be made directly to XOOM Energy by visiting xoomenergy.com/en/my-account. Once your payment is made to XOOM Energy, we then forward the utility portion of your bill to your local utility to satisfy the utility charges. To make paying your XOOM Energy bill simple, you can sign up for Auto Bill Pay when you log into your account and supply the requested information.
 
If you live in a Direct Bill state, you can find your state in the list at the bottom of this page and click on XOOM Energy sample bill to see an example of the bill you will receive from XOOM Energy.
 

Dual Billing

XOOM Energy customers who live in the SoCal Gas and San Diego Gas & Electric markets will receive one bill from your local utility for the utility charges, which consist of transmission, distribution, taxes, etc. You will also receive a bill from XOOM Energy for the supply portion. With Dual Billing, you will remit a payment for the utility charges directly to your local utility and a payment to XOOM Energy for the supply portion. To pay your XOOM Energy bill you can visit xoomenergy.com/en/my-account. To make paying your XOOM Energy bill simple, you can sign up for AutoPay when you log into your account and supply the requested information. 
 
If you live in a Dual Bill state, you can find your state in the list at the bottom of this page. To see an example of your Utility Bill, click on your local utility. To see a sample of your XOOM Energy bill, click on the XOOM Energy sample bill.
 

Utility Consolidated Bill

Most of the XOOM Energy service areas billing method is Utility Consolidated Billing. In these states, the local utility reads the meter on a specific date and then provides XOOM Energy with your usage data so we can calculate the energy supply charges. Once the energy supply charges are calculated we provide this information back to your local utility to be presented as the “Supply Charge” portion of your monthly energy bill you receive from your local utility. You will make the payment for your energy bill to your local utility and they will forward XOOM Energy the amount owed for the supply charge portion of your bill. 
 
If you live in a Utility Consolidated Bill state, you can find your state in the list at the bottom of this page. To see a sample of the bill provided by the utility, click on the link for your local utility.
 

 

JUMP DOWN TO YOUR STATE

California  |  Connecticut  |  Delaware  |  District of Columbia  |  Georgia  |  Illinois  |  Indiana  |  Kentucky  |  Maine  |  Maryland
Massachusetts  |  Michigan  |  New Hampshire  |  New Jersey  |  New York  |  Ohio  |  Pennsylvania  |  Rhode Island  |  Texas  |  Virginia

 

STATE

BILL TYPE

NATURAL GAS

ELECTRICITY

 

Utility Consolidated

PG&E

 
 

Dual Billing

 

 

Utility Consolidated   Eversource Energy
United Illuminating
 

Utility Consolidated   Delmarva Power
 

Utility Consolidated   Pepco DC
 

Direct Billing XOOM Energy Georgia, LLC  
 

Utility Consolidated Nicor Gas
North Shore Gas
Peoples Gas
Ameren
ComEd
 

Utility Consolidated NIPSCO  
 

Utility Consolidated Columbia Gas of Kentucky  
 

Utility Consolidated   Central Maine Power
Emera Maine
 

Utility Consolidated Baltimore Gas & Electric
Washington Gas Light
Baltimore Gas & Electric
Delmarva Power
FirstEnergy - Potomac Edison
Pepco
 

Utility Consolidated   Eversource Energy (formerly NSTAR)
Eversource Energy (formerly WMECO)
National Grid - Massa chutes Electric
National Grid - Nantucket Electric
 

Utility Consolidated Consumers Energy
DTE Gas Company
 
 

Utility Consolidated   Eversource Energy (PSNH)
 

Utility Consolidated New Jersey Natural Gas
PSE&G
South Jersey Gas
Atlantic City Electric
Jersey Central Power & Light
PSE&G
Rockland Electric
 

Utility Consolidated

Central Hudson Gas & Electric 
Consolidated Edison
National Fuel Gas Company - NY
National Grid - Long Island
National Grid - Metro NY
National Grid - Upstate NY
Orange & Rockland
Rochester Gas and Electric 

Central Hudson Gas & Electric
Consolidated Edison
National Grid - Upstate NY
NYSEG
Orange & Rockland
Rochester Gas and Electric
 

Utility Consolidated Columbia Gas of Ohio
Dominion East of Ohio
Duke Energy
Vectren Energy Delivery
AEP Ohio
Dayton Power and Light Co.
Duke Energy
FirstEnergy - Ohio Edison
FirstEnergy - The Illuminating Company
FirstEnergy - Toledo Edison
 

Utility Consolidated Columbia Gas of Pennsylvania
Equitable Gas
National Fuel Gas Company - PA
PECO
Peoples Natural Gas of Pennsylvania
UGI Gas

Duquesne Light
FirstEnergy - Met-Ed
FirstEnergy - Penelec
FirstEnergy - Penn Power
FirstEnergy - West Penn Power
PECO
PPL Electric Utilities
UGI Electric

 

Utility Consolidated   National Grid - Narragansett Electric
 

Direct Billing XOOM Energy Texas, LLC  
 

Utility Consolidated Columbia Gas of Virginia
Washington Gas of Virginia